Saturday, July 20, 2013

Who We Are and were started with the intention of providing the best SAP Server Access in the world. 

Our prices have always been high, because of the quality of the servers we use, our high licensing fees to SAP and to Majul Enterprises, and our employee costs.

We have a lot of Fortune 500 customers along with a lot of SAP Partners as our customers.

I know most of my competitors and we have always been very different. 

We are located in USA.
We pick up our phone when you call.
We have expert basis team members that can solve any issue.
You can email us and can expect a reply very quickly.
Our servers are located in our own professional datacenter and we currently run 52 SAP Servers
We have our own dedicated T1 connection
We have a license from SAP to provide access

So what is the importance of the above and why should you care.

We are located in USA

Other providers are located in Canada, Europe and a recently a plethora are located in Asia.  I feel it is important to publish a real address of where you are located, it makes you accountable.

We pick up the phone when you call

I see other companies claiming that they solved this many issues or they can do this or that, but not a single one will pick up the phone when you call.  You call us during work hours of 9am-10pm (eastern time zone) and we will pick up the phone to talk to you.   This is so important when you are having issues.  We also are excellent at email communication.

We have expert basis team members that can solve any issue

Our basis team members have worked at Fortune 500 clients.  Our new group of team members can solve any issue.  We are now offering off-shore and on-shore SAP basis support and we plan on expanding this feature of our business.  We hope to become a valuable partner to Fortune 500 companies for their SAP Basis work.

You can email us

I have had people always mention how I can reply so fast.  I have always treated every email I get as something important.  I respect that you took time to email us, and I feel it is my duty to reply as quickly as possible.

Our servers are located in our own datacenter

We have servers with up to 128GB RAM and these servers run at very high temperatures.  An ideal temperature for servers is 65 degree Fahrenheit.  Besides temperature you have to have UPS, monitor the humidity and lots of other factors.  When you can maintain servers at 65F, they preform optimally and you will notice significant performance gains over other providers who host servers are home or in other environments.

We have our own dedicated T1 connection

We have our Business Class T1 connection and this is very important when there is an issue.  in 2012 we had an issue on Thanksgiving day and we lost our T1 connection.  I would have never expected it, but the provider sent someone over on Thanksgiving day and fixed our issue is less than 4 hours.  I sure that a normal connection will work fine for SAP, but we have to have to have the best, so that is why we have our own dedicated T1 connection.

We have a license from SAP to provide access

We have a community license from SAP to provide the access that we do.  Other providers say that they provide Basis support and that is what you are paying for, and the server access is free.  We will stick to our method of providing access.  We are happy to be paying a licensing fee to SAP to allow us to do what we are doing.

We are never going to get rich doing what we do, but we simply enjoy providing the best and that is why we do it.  We love SAP and its products and we especially love the Basis part of SAP, there is nothing more fun to us, then to play with new SAP servers or the thrill when we fix an issue in SAP that no one else can do.

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